Welcome to the GoBunc Privacy Policy

GoBunc respects your privacy and is committed to protecting your personal data. This policy will inform you as to how we look after your personal data, including when you visit our website (regardless of where you visit it from), or when you use our Services, and tells you about your privacy rights and how the law protects you.

Please have a look at definitions to understand the meaning of some of the terms used in this Policy.

Definitions of terms used here:

"Users" or "User",those who submit request to find travel-mate on GoBunc platform.

"Digital Device",digital device including but not limited to mobile, tablet, desktop and laptop, used to access GoBunc website.

"Protected Information", information that can reasonably be used to identify you personally, including your name, e-mail address, mobile number and home address.

"Fellow Buncer", two Users matched by GoBunc website based on their address and preferences at any given point of time.

"Services", services provided by gobunc.com.

Purpose of this Policy

This Policy aims to give you information on how GoBunc collects, processes, uses and shares your personal data, including through your use of GoBunc Services on website, and any data you may provide on this website while registration.

Controller

GoBunc is the controller and responsible for this website. and is the controller and responsible for your personal data (collectively referred to as GoBunc, we, us or our in this Policy). Our parent company is Gobunc Technologies Private Limited. This privacy notice is issued on behalf of the GoBunc group so when we mention GoBunc, we, us or our in this privacy notice, we are referring to the relevant company.

Our Chief Technical Officer (CTO) is responsible for overseeing questions in relation to this Policy. If you have any questions, including any requests please contact the CTO by sending email to the following email id, contact@gobunc.com

Third Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Information We Collect and Use

This policy describes how gobunc.com and its affiliates collect and use personal information you provide to our Services. This policy is applicable to all GoBunc Users anywhere in India, who access gobunc.com website from any digital device.

The following information is collected by or on behalf of GoBunc,

Information provided by You

  • User Account Login: We collect certain personal information when you login or create an account on gobunc.com website. This may include your name, email, phone number and gender.
  • Services: While using GoBunc services, you provide information such as, your address, airport information, status, total luggage and number of people travelling with you. In order to help you divide fare with fellow buncer, we may collect total fare paid by you for a given request/ride.
  • User Content: Any information you share with gobunc.com when you send email to our support email or call support center.
  • Payment Gateways: Any information you provide to payment gateway for making Service Fee payment for GoBunc Services.
  • Information collected by us

  • Location Permission: Depending on your website settings and device permissions, we may collect your location information to have your accurate location thru GPS, IP address and Wi-Fi/cellular data.
  • Transaction Informaiton: We collect transaction details related to your payment of gobunc.com service fee, including amount paid, mode of payment used, phone number used for payment. We do not store any of the payment mode information in system.
  • Usage Information: We collect information about how you use and interact with gobunc.com website. This includes information such as city from where website is opened, access dates and times, website crashes data, type of browser used, failed login attempt on gobunc.com website, overall time spent by you on gobunc.com website. In some cases, we do use cookies to store website data. If you do not wish to store cookies, your website allows you to deny storing cookies.
  • Device Information: We may collect information about the device you use to access gobunc.com website, including device IP, operating system, version, software, preferred language, unique device identifier and mobile network information. .
  • Communication with fellow buncer: We enable GoBunc User to communicate with fellow buncer through GoBunc call facility. This facility uses masked phone number, that means Users are able to place calls to one another without disclosing their number to each other. GoBunc may record and use record history of calls in case any issue is reported including but not limited to, misbehavior on call, any dispute, User making derogatory remarks, use of bad language on call. We may share this information to customer support and our legal team for safety and security purposes.
  • Submission of personal data to GoBunc website is regarded as your consent to the personal data processing by us for one or more purposes specified in Privacy Policy. Personal data submitted by you and stored in GoBunc website will be accessible to you for rectification. You have the right to amend your incorrect personal data.

    In-case you decide to close your account, we will delete all your personal data, except payment related and other statutory required data, after 30 days after closing the account. Please be aware that you might still be there on GoBunc promotional text messages(SMS) and email list.

    The GoBunc website may contain links to other sites. You shall be aware that we are not responsible for the privacy practices and personal data processing of such other sites. We encourage our Users to be aware when they leave GoBunc website, to read the privacy policies of each and every web site that collects personal data.

    How We Use Collected Information

    Accounts

  • Creating and maintaining your account
  • Validating your account
  • Services

  • Knowing your exact pick up and destination location
  • Knowing your status at airport to help you find fellow buncer matching your criteria and preferences
  • Helping you decide fare share based on fellow buncer's destination location
  • Processing and facilitating payments for Services used
  • Performing internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems
  • Performing data analysis, testing, and research, and to monitor and analyze usage and activity trends.
  • Communication

  • Sending Welcome email upon registration
  • Sending text messages (SMS) and notifications as website matches two Users
  • Sending offers and promotional emails to provided email id and mobile number
  • Sending payment confirmation/failure text messages(SMS) and emails to your mobile number and email id
  • Sharing your masked phone number to fellow buncer
  • Sharing your User name, destination address and status at airport with fellow buncer
  • Customer Support

  • We may use the recording of calls with you with customer care (upon your consent) to assist you better with our customer care service
  • Address your concerns
  • Legal

  • We may access Users call recording (for calls placed via GoBunc call facility) if we notice the communication between fellow buncers not on a professional note or we get reports of usage of bad language over call by one of the fellow buncers
  • Research and Development

  • We may use the information for data analysis, product development, features enhancement, this helps us improve the product, gobunc.com
  • Legal Proceedings and Requirements

  • Collected User information may be used to investigate or to address claims or disputes relating to use of gobunc.com Services., or as otherwise allowed by applicable law, or as requested by official inquiries, or as requested by government entities, or as requested by regulators.
  • Cookies

    Cookies are small pieces of data that are stored by a User web browser on the User hard drive for a period of time. Cookies may record information a User accesses on one webpage to simplify subsequent interactions with that website by the same User, or to use the information to streamline the User's transactions on related webpages. Cookies make it easier for a User to move from webpage to webpage and to complete transactions over the Internet.

    GoBunc website also uses cookies to store and sometimes track information to make your online experience easier and more personalized.

    Most major web browsers are set up so that they will initially accept cookies, but you may modify your device preferences to issue you an alert when a cookie is downloaded, or to disable the ability of third parties to download a cookie to you. If you choose to reject all cookies, there might be areas of GoBunc website that may not function properly.

    Should you have questions regarding cookies employed in GoBunc website, please contact us using email to contact@gobunc.com.

    Information Sharing

    Some of gobunc.com product features and services require that we share your information with other users or third-party providers.

    With fellow buncer

    When gobunc.com matches you with another GoBunc User, in order to show other user his travel-mate information, we will share your name, destination address, status, luggage and number of people travelling with you. Your original phone number will not be shared with the user.

    With Public When Information is submitted through Public Forum

    When you submit information on GoBunc Blog, social media accounts, and certain features on our network, your communication may be visible to general public.

    With the Owner of GoBunc being used by You Forum

    In case your account is managed by someone else, we will share your match information with person who is operating account. For example, if your friend places request in your behalf he will be able to see fellow buncer information and account information will be accessible to them.

    With GoBunc Service Providers

    We may provide information to our vendors, consultants, marketing partners, research firms and other services. This includes but not limited to,

  • Payment gateway partner services
  • Cloud storage partners
  • Marketing partners
  • Data analytics partners
  • Clusters and fleet partners
  • With GoBunc Legal team

    We may share your information if we believe if its required by law, regulation, operating agreement, legal process or official government request, or in case when the information disclosure is required due to safety concerns. GoBunc reserves the right to identify such cases and take action as required without user consent.

    We may share your information government authorities, lawyers, law enforcement officers, airports (if required by airport authorities) or other third parties. GoBunc reserves the right to take action for any issue related to, safety , security , authentication process. Any other information, which GoBunc may require to share with other parties, we will seek your consent.

    Setting Preferences

    GoBunc seeks User permission for the following, User can choose to allow or deny the setting.

  • Location Information: GoBunc may ask User permission to access their device location, if Users do not want to share their location with GoBunc, they can deny the request. In that case, Users will be required to enter their exact location on their own and GoBunc will not be responsible for incorrect location entered.
  • Notifications: GoBunc does not want their Users to miss any update, for that we shall seek your permission to send notifications as and when required, for example, welcome notifications, payment related notifications and when GoBunc matches two Users for them to share the ride.
  • Promotions and Offers: GoBunc may send you notifications related to promotions and offers running.
  • Email and SMS Marketing: GoBunc sends their users emails and SMSs( text messages) regarding new features coming in , promotions and offers running, if you choose not to receive those emails and SMSs(text messages), please send an email to contact@gobunc.com with your email id and mobile number with request to unsubscribe.
  • Changes to Privacy Policy

    This version was last updated in January 2020 and may be subject to further revisions. We encourage you to frequently check the Privacy Policy for any updates. You understand and agree that it is your responsibility to check periodically this Privacy Policy for updates to become informed about any changes.